Please read our Return & Refund Policy carefully to understand the terms and conditions for returning products.


1. Product opening video requirement: To initiate a return, a product opening video is mandatory. This video ensures a smooth return process and helps us understand the condition of the product. Video record in 360⁰


2. Return/Refund process:  Copy your order id, and send your return/refund request us at help.extraheaven@gmail.com with proper 360⁰ video and tell us your issue.

Note - Return/Refund within 7 days.


(Trust us we will give our best to return/refund your product.)

TRUST IS MUST 



• Eligibility for exchange: Your product is eligible for exchange only under the following circumstances:


If you have received a wrong item.

If the product is damaged or defective.

   The product must be returnable. 


• Condition of the product: To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as when received.


• Expections: Products that do not meet the above criteria will not be considered for exchange. Additionally, customized or personalized items are not eligible for return or exchange.

• Exchange process: Once your return request is approved, we will guide you through the exchange process, ensuring a seamless experience.


• Contact us:

If you have any questions or concerns regarding the return process, please contact our customer support team at 

help.extraheaven@gmail.com


Please check our website regularly for the latest information.


Thank you for choosing Extra Heaven

                  


                                   TRUST IS MUST